We are using cookies
We use cookies to enable us to offer you the best possible service. Amongst other data, these store your language setting and flight search request. As well as this, data may be collected and evaluated for statistical purposes to optimise our website and for online marketing purposes. Please click on ‘Accept and close’ to agree to the usage of cookies and hide this message permanently. Click on ‘Further information’ to be given instructions on how to deactivate cookies, or descriptions of the cookies being used.
Further information
Accept and close

WorldTracer Basic - WTB

Header PH


Access to WorldTracer with CRT required.

Target Groups

Lost and found agents.


Passenger handling knowledge recommended.


Participants will get skills in WorldTracer Tracing and Management system, handling of lost & found matters and baggage claims.


  • introduction in WorldTracer-Liaison/access with CRT
  • Austrian Airlines WorldTracer memberships (WT Tracing, WT Management, WT Claims Investigation, WT Internet)
  • introduction in WorldTracer working methods and options of Austrian Airlines (WT masks, handling of AHL/OHD/DPR files)
  • general transactions (help pages, WT information pages)
  • guidelines and procedures for Austrian Airlines Arrival Service handling (incl. awareness on associated hazards)
  • Introduction in WorldTracer Internet for passengers
  • Austrian Airlines forms
  • Star Alliance procedures
  • WorldTracer lost/found property
  • WorldTracer station management reports
  • lost & found handling on station level
  • WorldTracer baggage tracing tools and procedures
  • WorldTracer baggage tracing transactions
  • WorldTracer baggage tracing examples
  • WorldTracer action file
  • WorldTracer BDO - Baggage Delivery Order
  • general conditions of carriage
  • settlement procedures (as well as inside the Star Alliance)
  • maximum liability - Montreal Convention
  • customer relations - baggage claims

Final Check

The pass mark is 80 %.

Duration & Schedule

4 days

Day 1-4: 08:00 - 16:00



and on request.
Please contact us.


EUR 796,00 + 20% VAT