WorldTracer Basic Training - WTB

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Important

Access to WorldTracer with CRT.

Target Groups

Lost and found agents.

Objectives

You will get skills in WorldTracer Tracing and Management system, handling of lost & found matters and baggage claims.

Contents

  • Introduction in WorldTracer-Liaison/access with CRT
  • Austrian WorldTracer memberships (WT Tracing, WT Management, WT Claims Investigation, WT Internet)
  • Introduction in WorldTracer working methods and options of Austrian (WT masks, handling of AHL/OHD/DPR files)
  • General transactions (help pages, WT information pages)
  • Guidelines and procedures for Austrian lost & found handling (incl. awareness on associated hazards)
  • Introduction in WorldTracer Internet for passengers
  • Austrian forms
  • Star Alliance procedures
  • WorldTracer lost/found property
  • WorldTracer station management reports
  • Lost & found handling on station level
  • WorldTracer baggage tracing tools and procedures
  • WorldTracer baggage tracing transactions
  • WorldTracer baggage tracing examples
  • WorldTracer action file
  • WorldTracer BDO - Baggage Delivery Order
  • General conditions of carriage
  • Settlement procedures (as well as inside the Star Alliance)
  • Maximum liability - Montreal Convention
  • Customer relations - baggage claims

Duration & Schedule

Duration: 

4 days

Schedule: 

Day 1-4: 08:00 - 16:00

Dates

11.11.-14.11.2014

and on request.
Please contact us.

Prices

EUR 796,00 + 20% VAT