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WorldTracer Basic - WTB

Header PH

Important

Access to WorldTracer with CRT required.

Target Groups

Lost and found agents.

Qualification

Passenger handling knowledge recommended.

Objectives

Participants will get skills in WorldTracer Tracing and Management system, handling of lost & found matters and baggage claims.

Contents

  • introduction in WorldTracer-Liaison/access with CRT
  • Austrian Airlines WorldTracer memberships (WT Tracing, WT Management, WT Claims Investigation, WT Internet)
  • introduction in WorldTracer working methods and options of Austrian Airlines (WT masks, handling of AHL/OHD/DPR files)
  • general transactions (help pages, WT information pages)
  • guidelines and procedures for Austrian Airlines Arrival Service handling (incl. awareness on associated hazards)
  • Introduction in WorldTracer Internet for passengers
  • Austrian Airlines forms
  • Star Alliance procedures
  • WorldTracer lost/found property
  • WorldTracer station management reports
  • lost & found handling on station level
  • WorldTracer baggage tracing tools and procedures
  • WorldTracer baggage tracing transactions
  • WorldTracer baggage tracing examples
  • WorldTracer action file
  • WorldTracer BDO - Baggage Delivery Order
  • general conditions of carriage
  • settlement procedures (as well as inside the Star Alliance)
  • maximum liability - Montreal Convention
  • customer relations - baggage claims

Final Check

The pass mark is 80 %.

Duration & Schedule

Duration: 
4 days

Schedule: 
Day 1-4: 08:00 - 16:00

Dates

14.03.-17.03.2016
21.11.-24.11.2016

and on request.
Please contact us.

Prices

EUR 796,00 + 20% VAT